Privacy Policy

CY Rhinestone is a supplier and manufacturer of rhinestone products for business and professional customers. This Policy applies to personal information processed through our website, inquiry forms, email, telephone, WhatsApp, social media, trade communications, and related sales or customer-service activities.

Depending on where you are located and the applicable law, CY Rhinestone may act as the controller or business responsible for deciding how and why your personal information is processed.

We may collect the following categories of information:

• Contact information: your name, company name, job title, email address, telephone or WhatsApp number, country or region, and business address.
• Inquiry and order information: product interests, specifications, colors, sizes, quantities, customization requirements, sample requests, quotations, order details, shipping information, and after-sales records.
• Communications: messages, attachments, feedback, and other information you provide when contacting us by website form, email, phone, WhatsApp, or social media.
• Newsletter information: your email address, subscription status, and interaction with marketing messages where tracking is permitted.
• Technical and usage information: IP address, browser and device type, operating system, referring pages, pages viewed, approximate location derived from IP, timestamps, and website interaction data.
• Information from business partners or public sources: information provided by your employer, colleagues, trade platforms, logistics providers, or publicly available business sources where lawful.

We may use personal information to:

• Respond to inquiries and provide product information, samples, quotations, and customer support.
• Evaluate technical requirements, prepare custom solutions, and communicate about specifications.
• Process, fulfill, ship, and support orders and maintain related commercial records.
• Manage supplier, distributor, and other business relationships.
• Operate, maintain, secure, troubleshoot, and improve our website and services.
• Understand website performance and how visitors use our content.
• Send newsletters, product updates, or promotional communications when permitted by law.
• Prevent fraud, misuse, security incidents, and other unlawful activity.
• Comply with legal, tax, customs, accounting, sanctions, and regulatory requirements.
• Establish, exercise, or defend legal claims and enforce our agreements.

Where a legal basis is required, we rely on one or more of the following:

Our website may use cookies, pixels, local storage, and similar technologies to remember settings, keep the website functioning, understand performance, and support marketing activities. The cookies used can vary as our website and service providers change.

Where required, we request consent before using non-essential cookies. You may also manage cookies through your browser settings. Blocking some cookies may affect website functionality. Browser-based “Do Not Track” signals are not interpreted consistently across the industry; we will respond to legally recognized preference signals where required.

We may disclose personal information only as reasonably necessary to:

• Service providers: website hosting, IT support, analytics, email, customer relationship management, cloud storage, payment, translation, and security providers.
• Order and logistics partners: factories, packaging providers, freight forwarders, couriers, customs brokers, insurers, banks, and payment providers involved in a transaction.
• Professional advisers: lawyers, accountants, auditors, consultants, and insurers.
• Authorities and legal recipients: courts, regulators, customs, tax authorities, law enforcement, or other parties when disclosure is required or permitted by law.
• Business transaction parties: prospective or actual buyers, investors, lenders, or advisers in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.
• Other parties at your direction: when you ask us to share information or provide consent.

We require service providers to handle personal information appropriately and use it only for the services they provide to us, subject to applicable contracts and law.

We serve customers internationally. Your personal information may therefore be processed in China and in other countries where our service providers, logistics partners, or business partners operate. Privacy laws in those locations may differ from the laws in your country.

Where required, we use appropriate safeguards for international transfers, such as contractual protections, recognized transfer mechanisms, consent, or another lawful basis. You may contact us for more information about safeguards relevant to your information.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to complete inquiries and orders, maintain customer relationships, meet accounting or legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods depend on the type of information, the nature of our relationship, legal requirements, and whether the information is needed to establish or defend legal claims. When information is no longer required, we delete, anonymize, or securely isolate it as appropriate.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure hosting, encryption in transit where supported, system monitoring, staff controls, and vendor oversight.

No method of internet transmission or electronic storage is completely secure. Please use care when sending confidential business information and contact us promptly if you believe your communication or information has been compromised.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent at any time, without affecting earlier lawful processing.
• Opt out of direct marketing communications.
• Lodge a complaint with an applicable data protection authority.

California and other U.S. state privacy rights

Residents of certain U.S. states may have additional rights to know, access, correct, delete, or obtain a copy of personal information and to opt out of certain sales, sharing, targeted advertising, or profiling. CY Rhinestone does not sell personal information for monetary consideration. If a legally regulated sale or sharing activity applies, we will provide the required choice mechanism.

How to submit a request

Email CY@cyrhinestones.com with the subject line “Privacy Request.” Please describe your request and the email address or business relationship connected with your information. We may ask for reasonable verification before acting on a request. Authorized agents may be required to provide evidence of authority. We will not discriminate against you for exercising a privacy right.

If you subscribe to our newsletter or otherwise agree to receive marketing, we may send product news, trade updates, offers, or related information. You can unsubscribe at any time by using the unsubscribe link in an email, replying with your request, or contacting us at CY@cyrhinestones.com.

Even if you opt out of marketing, we may still send non-promotional messages necessary to answer an inquiry, fulfill an order, provide service, or communicate important legal or security information.

Our website and services are intended for business customers and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Our website may link to third-party websites or services, including WhatsApp, social media platforms, logistics providers, or other business resources. Those third parties operate under their own privacy policies and practices. We encourage you to review their policies before providing personal information. We are not responsible for the privacy practices of independent third parties.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements. The revised version will be posted on this page with a new “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice where required by law.

If you have a privacy question, concern, or request, please contact:

• Business: CY Rhinestone
• Email: CY@cyrhinestones.com
• WhatsApp / Tel: +86 157 6676 0646
• Website: https://cyrhinestones.com/